Job Information
Securitas Security Services USA, Inc. Corporate SOC Operator - Framingham, Ma in Framingham, Massachusetts
Securitas Security Services
Job Title: SOC Operator
Location: Framingham, MA
Starting Rate: $21.25
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas is looking for candidates with prior SOC Operator experience or equivalent for a position in Framingham, Ma.
GENERAL JOB DUTIES
Identify & direct security, maintenance, workplace services or emergency personnel to incidents reporting into the Command Center.
Provide clear and concise documentation of all incidents through available logs, shift pass-on, and incident report writing.
Monitor and dispatch personnel to investigate alarm activity and other reported incidents.
Provide the security managers and/or client contacts with real time situation updates during critical events.
Ensure that all posts are properly staffed and schedule replacement coverage for any vacancies. Update schedule to accurately reflect officer working hours and document all book offs and incidents of tardiness.
Operate two-way radio to communicate critical information to security personnel on location while following established protocols.
Monitor Access Control systems as directed, verify and update Associate/ Contractor badge access as well as badge creation/ printing for ne Associates/ Contractors.
Accurately maintain control of all equipment and keys in the Command Center.
Handle Privileged/ Sensitive information and assist with special investigations.
Respond to emergency situations following procedures established for the site
MINIMUM QUALIFICATIONS (Additional qualifications may be specified and receive preference, depending upon the nature of the position.)
At least 18 years of age
Reliable means of communication and transportation
Legal right to work in the United States
Ability to effectively speak, read and write English
High school diploma or G.E.D.
Benefits:
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)
Experience:
Customer service: 2+ years preferred
Security experience: 1+ years preferred
SOC Operator or equivalent experience: 1+ year required
Prior military/law enforcement encouraged to apply.
EOE/M/F/Vet/Disabilities
#SCMARI
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.