Job Information
Securitas Security Services USA, Inc. Global Security Operations Center Manager in Redlands, California
GSOC Account Manager
Responsibilities:
The Global Security Operations Center (GSOC) Manager will provide 24X7 support to GSOC personnel and operations.
The GSOC Manager will use their knowledge of GSOC operations, systems, intelligence gathering and analysis, and business to ensure the GSOC adapts to changing business needs while mitigating risk to the company, its employees, and assets across the globe.
Operational oversight for the GSOC program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols.
Draft and send emergency mass notifications and other crisis communications.
Create concise, factual reports for distribution to client representatives, company management, and external stakeholders.
Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk.
Establish and maintain training plans and conduct quarterly training of the GSOC staff; establish a development program to foster professional advancement of the GSOC staff.
Ensure serviceability and accountability of all GSOC equipment and software.
Continue to develop the access control systems, and CCTV operation and support the maintenance of electronic security systems.
Developing the team's computer skills, including proficiency in internet use, open-source searches, human intelligence gathering, email, word processing, database programs, and specialized software systems.
Incident management and appropriate escalation of incidents to senior leadership.
Responsible for maintaining specific awareness of domestic and international risks.
Conduct critical research related to global events that could potentially impact the organization.
Minimum Requirement:
BA/BS Degree in an area of study relevant to the position or equivalent experience.
Minimum of five (5) years of experience in a corporate security environment and the security industry.
Minimum of three (3) years of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security.
Minimum three (3) years of supervisory experience in a GSOC or Security Operations.
Willing to work a flexible shift schedule, weekends, and holidays, and sometimes extended schedule during crisis periods.
Recommended Qualifications:
Ability to conduct training in all areas associated with a GSOC and Crisis Management.
Intelligence, corporate, military, law enforcement, and security experience.
Knowledgeable of social media platforms for open-source research against threats.
Proficiency with standard office computer and web applications (Outlook, Word, Excel, PowerPoint, etc.)
Results-oriented with ability to operate under stress in a fast-paced environment, sometimes under ambiguous circumstances.
Ability to maintain a high degree of confidentiality and sensitivity.
We help make your world a safer place.
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.
Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.
Are you interested in being part of our Team?
• Apply quickly and efficiently online
• Interview from the convenience of your own home
• Weekly pay
• Competitive benefits
• Flexible schedules
With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.