Job Information
Securitas Security Services USA, Inc. Control Room Officer in Richardson, Texas
Control Room Officer
We help make your world a safer place.
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.
Securitas plays an essential role for our clients and in society. The Control Room Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including monitoring a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Control Room Officers will provide customer service and information to a client's employees and customers.
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
Specifics:
This position will perform the following Services, and additional related tasks:
Perform Access Control requirements including badging procedures, photographing, greeting visitors, reconciling badges, and enforcing equipment policies.
Effectively use various software including electronic ticketing and management systems and other software packages, as needed.
Communicate and dispatch Vendor Personnel during emergencies and security breaches.
Communicate with building occupants during emergencies and with local police, fire and emergency personnel regarding on-site emergencies.
Contact the Cluster Security Manager, AWSSOC and Data Center Security Manager in accordance with Appendix 4.
Monitor security systems, including Access Control, intrusion alarm, CCTV, audio communication, building automation, environmental, and fire, life and safety systems.
Ensure facility, employee, contractor and visitor safety and reduce the likelihood of Incidents through effective utilization of technology, with an emphasis on providing a measurable impact on crime, infrastructure and medical emergencies.
Provide clear and concise documentation of all Incidents through available logs, shift pass-down (i.e. logging information that is passed down at the change of a shift), and Incident report writing systems.
Ensure clear and concise oral and written communication is provided across shifts, and to multi-tier management and security personnel
Key Responsibilities:
Access Control:
Request badges for vendors and visitors to control access.
Request vendor unlocks from patrol officers.
Create tickets for access as requested.
Alarm response/monitoring:
Request alarm location response from patrol officers.
Gather information regarding all alarms and log in daily report.
Set-up and acquire approval for masking requests.
Keep detailed reports of each shift.
Are you interested in being part of our Team?
• Apply quickly and efficiently online
• Interview from the convenience of your own home
• Weekly pay
• Competitive benefits
• Flexible schedules
With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
EOE/M/F/Vet/Disabilities
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.